A company placed within a strategically important international airport, in charge of running the demands of both airlines and passengers, required assistance with handling the requirements needed by both internal and external customers.
The company oversees training for this category of customer service to ensure quality throughout. The manpower resources meant that DBA was called in to assist with reducing inefficiency ratings by analysing customers profiles upon check-in at the airport, considering staff shortages, as well as recency issues.
DBA ensured the successful implementation of a manpower resource allocation system for the company’s check-in agents. This proposal enhanced check-in operation efficiency, whilst maintaining employee welfare.